Delivery and returns

Delivery

Free UK delivery on every order. No minimum spend.

Orders are dispatched within 1–3 working days and typically arrive 7–16 days from the day you order. We'd rather tell you that plainly than promise next day and disappoint you.

You'll get a tracking number by email as soon as your parcel leaves us. If it hasn't arrived within an hour of dispatch, check your spam folder before worrying.

We deliver to UK addresses. If you're in Northern Ireland, the Highlands and Islands, the Isle of Man or the Channel Islands, get in touch before ordering and we'll confirm timings.

Delivering to a different address

Most of our customers are buying for someone else. You can enter a different delivery address at checkout, and we won't include a price or an invoice in the box.

Returns

If it isn't right, send it back. Tell us within 14 days of delivery that you'd like to return it, then send it back within 14 days of telling us.

This is your statutory right under the Consumer Contracts Regulations, and we don't make it harder than the law allows.

How to return something

1. Email officialsentracare@outlook.com and tell us what you're returning. A reason helps us decide what to stock next, but you don't have to give one.
2. We'll confirm the return address.
3. Pack it as securely as it arrived and send it back. We recommend a tracked service.
4. We refund to your original payment method within 14 days of it reaching us.

You pay return postage for a change of mind. We pay it where the item is faulty, damaged or not as described.

For hygiene reasons, we can't accept returns of items that have been used to store medication, unless they're faulty.

Faulty items

If something arrives damaged or stops working, that's on us. Email us with a photograph and we'll replace it or refund it — you won't pay return postage.

Cancelling an order

If you've changed your mind before it ships, email us and we'll cancel it. If it has already left us, treat it as a return.